Privacy Policy

Last Updated: May 31, 2026

At VynoraShop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

If you have any questions regarding this policy, please contact us at info@vynorashop.com.

Information We Collect

We collect information necessary to process orders, provide customer support, improve our services, prevent fraud, and operate our business effectively.

Personal Information

When you place an order or communicate with us, we may collect information such as:

• Full name

• Email address

• Billing address

• Shipping address

• Phone number (if provided)

• Order information

• Payment details processed securely through authorized third-party providers

For security reasons, we do not store complete credit card information on our servers.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Device type

• Browser information

• Pages visited

• Time spent on the website

• Referral sources

• Cookies and tracking technologies

• Analytics and advertising data

This information helps us understand website performance, improve user experience, analyze customer behavior, and optimize marketing efforts.

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Send order confirmations and shipping notifications

• Provide customer support

• Respond to inquiries and requests

• Process returns and refunds

• Improve our website and products

• Prevent fraud and unauthorized activity

• Maintain website security

• Comply with legal requirements

• Evaluate and improve marketing performance

Where permitted by law and with your consent when required, we may also send promotional emails, special offers, and product updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and improve website functionality.

Cookies may be used to:

• Remember shopping cart contents

• Save user preferences

• Maintain website functionality

• Measure website performance

• Analyze traffic patterns

• Support advertising and remarketing activities through services such as Google, Meta, and other marketing platforms

Most browsers allow you to manage or disable cookies. Please note that disabling cookies may affect certain website features.

Payment Processing and Security

Payments are processed through trusted third-party providers, including Shopify and supported payment methods such as:

• Shop Pay

• Visa

• Mastercard

• American Express

• Cartes Bancaires

• PayPal

We do not retain complete payment card details on our servers.

We implement reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no online transmission or storage method can be guaranteed to be completely secure.

Sharing of Information

We may share information with trusted service providers that assist us in operating our business, including:

• Payment processors

• Shipping carriers

• Fulfillment partners

• Website hosting providers

• Analytics services

• Advertising and marketing platforms

• Customer support providers

• Fraud prevention services

• Legal and compliance advisors

Information is shared only when necessary to provide services, fulfill orders, comply with legal obligations, prevent fraud, or improve business operations.

We do not sell personal information in the traditional sense. However, certain privacy laws may classify specific advertising or analytics activities as "sharing" or "selling" personal information.

Where applicable, you may opt out of such activities by contacting us at info@vynorashop.com or by using available privacy controls on our website.

Data Retention

We retain personal information only for as long as necessary to:

• Process and manage orders

• Provide customer support

• Handle returns, refunds, and disputes

• Meet legal, tax, and accounting obligations

• Prevent fraud and maintain security

• Improve our services and operations

When information is no longer required, it may be securely deleted, anonymized, or retained as required by law.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information

• Restrict certain processing activities

• Opt out of marketing communications

• Opt out of certain advertising or tracking activities

• Request a copy of your personal information

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

info@vynorashop.com

For security purposes, we may request verification of your identity before processing your request.

Marketing Communications

If you subscribe to our newsletter or consent to receive promotional content, we may send:

• Product updates

• Special offers

• Marketing communications

• Promotional announcements

You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

International Data Transfers

Because we work with international service providers, your information may be processed or stored outside your country of residence.

When such transfers occur, we rely on appropriate safeguards and legal mechanisms required by applicable privacy laws to help protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page together with an updated "Last Updated" date. Continued use of our website following any modifications constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

VynoraShop
Email: info@vynorashop.com
Phone: +16067771732
Address: 19B Rue du Pont Colbert, 78000 Versailles, France

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM EST

Our support team strives to respond to all inquiries within 24 business hours.